Shaw Theatre

The Shaw Theatre

Terms & Conditions

1. Definitions
1.1. In these terms and conditions the following words shall have the meanings set out below:
"Booking Form" means the series of pages for the booking of Tickets set out on the
Theatre's website.
"Theatre" means Shaw Theatre of Euston Road, London NW1 2AJ
"Contract" means any contract for the purchase of Tickets made between you and the Theatre.
"Confirmation"means the confirmatory note sent to you by the Theatre setting out the following
(i) your booking reference;
(ii) details of all Tickets purchased, including the event, venue, date and
(iii) the Contract price.
"Tickets"means tickets offered for sale by the Theatre for attending live, staged performances of
a theatrical or operatic nature an any one of the Theatre's auditoria.
1.2. The headings in these terms and conditions are for convenience only and shall not affect
their interpretation.
2. Our Contract With You
2.1 These terms and conditions govern all Contracts.
2.2 Your Contract with the Theatre will be concluded as follows:
2.2.1 Completion of the Booking Form (including, for the avoidance of doubt, the provision of
your credit or debit card details) shall constitute an offer by you to purchase Tickets subject to
these terms and conditions;
2.2.1 Upon electronic receipt of the correctly filed Booking Form and confirmation that you have
sufficient funds to cover the total cost of the booking, the Theatre will send you a Confirmation by
e-mail which shall constitute its acceptance of your booking. If the Theatre receives a prompt
notification that the Confirmation was not delivered successfully, then the Theatre will use
reasonable endeavours to notify you of your booking by other means.
2.3 The prices and availability of the Tickets are specified on the Theatre's website. These
details are based on the best available information and the Theatre is not obliged to conclude
any Contract on these terms.
2.4 You are entirely responsible for entering your details correctly on the Booking Form. You
warrant that all details supplied by you are true and accurate. If there are any changes to your
details once your booking is concluded then it is your responsibility to inform the Theatre.
2.5 Where a person makes a booking on behalf of a party, that person accepts these terms and
conditions on behalf of all members of the party and is responsible for all payments due from the
2.6 Booking services with the Theatre are only available to persons who are at least 18 years of
age. By submitting a Booking Form you warrant and confirm to the Theatre that you comply with
those arrangements.
2.7 The Theatre reserves the right to place restrictions on the volume of any Tickets ordered.
2.8 It is your responsibility to check that the Tickets issued to you are accurate.
2.9 It is not permitted to re-sell tickets via any third party websites or to partake in so called ‘ticket
3. Pricing
The price of all Tickets displayed on the Theatre's website is inclusive of VAT, where applicable.
All tickets must be collected from the Box office and no provision is made for postal delivery.
4. Terms of Payment
4.1 All tickets are subject to availability but please note that concession tickets, and any Special
Offer tickets may be limited.
4.2 All Tickets must be paid for in full at the time of booking.
4.3 If the Tickets are being paid for with a third party credit/debit card you must provide the
Theatre with written authorisation from the card holder.
5. Refunds, Alterations and Cancellations
5.1 The Theatre does not permit Tickets to be refunded after purchase, except where
a performance has been cancelled or abandoned when less than half the performance has taken
place. Where monies are refunded, such refunds are limited to the face value of the Tickets
purchased. All purchases are final.
5.2 All Tickets are sold subject to the Theatre's right to make any alterations in the cast or
arrangements advertised on the Theatre's website or elsewhere which are rendered necessary
by an unavoidable cause.
6. Liabilities of the Theatre
6.1 Subject to Clause 6.3 below, the Theatre will only be liable to you for direct losses arising as
a result of:
(i) a breach of these terms and conditions by the Theatre; and
(ii) any fraudulent statement or negligent act by the Theatre arising under or in connection with
the Contract.
6.2 The Theatre's total liability under clause 6.1 above shall be limited to the total face value of
the Tickets.
6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits the liability of the
Theatre for death or personal injury caused by the Theatre's negligence or
fraudulent misrepresentation.
6.4 The Theatre will not be liable in any way if an event or performance is abandoned after more
than half of it has taken place due to any factors which are beyond the Theatre's reasonable
control. Without limiting the foregoing, the following shall be regarded as causes beyond the
Theatre's reasonable control:
(i) Acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or
(ii) Force Majeure which includes war, accidents, acts of public enemies, strikes, embargoes,
perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.
6.5 The Theatre will also not be liable for any losses incurred by you in connection with your use
of the Theatre's website, for any delay in using or your inability to use the website, for any
information or Tickets obtained through the website or for any material posted to the website by
the Theatre or by users of the website
7. Website Use
7.1 The Theatre's website is for your own personal and non-commercial use. You may not
modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative
works from, transfer or sell any information obtained from this website.
7.2 All contents of this website, including any software, are protected by intellectual property
rights and other related rights. No part of this website may be reproduced in any form
(electronically or otherwise) without the prior consent of the Theatre other than temporarily in the
course of using the Theatre's booking service.
7.3 You are not permitted to link to or use all or any part of the Theatre's website (including, for
the avoidance of doubt, the Talkback area) for any reason which is unlawful, defamatory, harmful
obscene or objectionable and, in particular, you are not permitted to transmit anything which, in
the Theatre's opinion, harms its business or in any way offends other users or persons.
7.4 You are also not permitted to alter the Theatre's website in any way or post onto or transmit
to the Theatre's website, any material containing software viruses or files which may damage or
disrupt the good working order of computer or telecommunications equipment.
7.5 The Theatre reserves the right to refuse or remove anything which is transmitted via or
posted on the Theatre's website and which, in the Theatre's opinion, is objectionable or does not
comply with these terms and conditions. The Theatre shall not in any way be liable for such
7.6 The Theatre may record, preserve, trace and disclose anything which has been transmitted
to, from or via the Theatre's website, where required by law or where the Theatre is acting in
good faith.
8. Links to Third Party Sites
The Theatre's website may contain hyperlinks to websites operated by parties other than the
Theatre. The operation of such websites is outside the Theatre's control and you proceed at your
own risk. The Theatre does not endorse or sponsor and is not liable for the products, services or
content you access through any linked site.
9. Data Protection
The Theatre will collect, use, store and disclose your personal details in accordance with
our Privacy Policy. The Privacy Policy is accessed from the Theatre's website.
10. Entire Agreement
It is the intention of the Theatre that all terms of the Contract between the Theatre and you are
contained in these terms and conditions. If you wish to rely on any variation of these terms, you
must ensure that such variation is in writing and signed by you and on behalf of the Theatre
before any Contract is made.
11. Severability
If any part of these terms and conditions are not enforceable then this will not affect
the enforceability of any other part.
12. Safety and Enjoyment
12.1 The Theatre reserves the right to refuse admission and may request any Ticket holders to
leave (taking any such appropriate action which may be necessary to enforce this right) before or
during performances if it is necessary to do so. The Theatre may also, on certain occasions,
have to conduct security searches to ensure your safety.
12.2 Where possible, efforts will be made by the Theatre to admit latecomers at a suitable break
in the event or performance. However, please note some productions have a strict no latecomers
policy which must be adhered to.
12.3 The Theatre reserves the right to not permit canned or glass containers to be brought into
the auditorium.
12.4 Mobile phones, pagers and watches must be silenced before entering the auditorium.
12.5 To be admitted you must be in possession of a valid Ticket.
12.6 The Theatre reserves the right to refuse the entry of children into the auditorium where it the
production may be deemed unsuitable.
12.7 Strobe lighting, smoke effects and gunshots are sometimes used in productions.
12.8 The Theatre or any permitted third parties may carry out general filming and
sound recording in or about the venue. By purchasing Tickets you consent to you and your
party being included in and to the exploitation of such films and recordings without payment.
13. Governing Law
These terms and conditions and any Contract concluded incorporating these terms
and conditions shall be governed by English Law and all disputes shall be submitted to the
nonexclusive jurisdiction of the English Courts.

This privacy policy sets out how [business name] uses and protects any information that you give [business name] (“we”, “us”) when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect

We may explicitly collect the following information:

  1. Your name, company name and job title
  2. contact information including email address
  3. demographic information such as postcode, preferences and interests
  4. other information relevant to customer surveys and/or offers
  5. your IP address

What we do with the information we gather

Where we require this information, it is collected to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Marketing purposes. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • Internal record keeping and/or for improving our products and services 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail where you have provided such permissions.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Additionally, we may embed content or services hosted by third party websites, who may in turn store their own Cookies or collect their own information. Services regularly used on this website include, but are not limited to, the following:

  • Google
    • Analytics
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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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